Find answers to the questions we get asked most
Moo Software has been developing ERP software for trading milk and dairy ingredients, commodities, and additives since 2005. The “Moo Software” brand (of Qbil Software) was introduced in 2022.
On average, Moo’s customers have about 15 users. The smallest customer has 1 user, and the largest around 60. Financially, most clients have turnovers between €500,000 and €5 billion.
Moo uses a Wizard (questionnaire) to identify your specific needs. Many business‑specific details are already built in by default, and you can use standard document templates or create your own.
Yes — Moo supports all weight units as well as all packaging units.
Yes. Moo has strong experience with silo inventory, understands its valuation (which differs from batch-lot inventory), and offers features to correct order sequences, avoid calculation errors, and prevent negative inventory in silos.
Moo supports purchase contracts, trade positions (long/short), spot trading, currency hedging, order & transport planning, invoicing (pro forma, regular), broker/agent cost management, and generating printable or emailable reports and documents.
You can fill in a custom spreadsheet (provided by Moo) and send it to them. They will upload it for you into Moo. They also assist with this process during the implementation.
Moo Software is deliberately separated from accounting software. While many ERP systems evolve from accounting systems and can constrain your business, Moo’s separation allows quick corrections, additions, or reversals of transactions with just a few clicks.
Not really. Moo offers smart interfaces with many leading accounting systems. This means you don’t have to double enter data, and you can access relevant accounting information in Moo. Closing accounting periods becomes faster and easier when you use Moo for trading activity.
Yes. There are continuous backups; system environments are mirrored. In addition, there are separate daily and monthly backups.
You can export all your data from Moo. Then, per European GDPR regulations, your data will be permanently deleted within 3 months.
Many new customers are unsure how many order lines, invoice lines, or other transactions they process in a year — and that’s completely normal. We help you estimate your expected usage based on our experience with companies of similar size and trading volumes.
Your initial credit bundle is simply a starting point: you can always scale up during the year as your business grows. Moo Software automatically tracks your usage, giving you full visibility and flexibility at all times.
While there’s no “free account” per se, you have two ways to get a feel for the software: a demo video or a live demo session with an expert.
After a personal conversation and a detailed questionnaire, Moo discusses your desired configuration, settings, data conversion, deliverables, and your “position list.” Then they configure your Moo environment, perform any data conversion, and train you and your team.
Usually within 2 business days your Moo environment is set up and ready.
The speed depends on several factors: the size of your company, your team’s available time, and organizational engagement. Moo will support you regardless of the timeline.
No. Moo is continuously improved, with weekly updates. Some customers have used the same version for over 15 years — no re‑purchase or re-implementation needed.
You can email the sales team with a detailed request. Moo considers customizations, especially when there is broader demand.
You will receive an invoice, which you pay via bank transfer. The payment term is 10 days.
Moo’s support team includes a location in India where many highly skilled staff work. English is the default support language, but upon request, they can try to provide support in other languages (Dutch, German, Spanish, Turkish) if available.
If you can’t find the answer you’re looking for, please feel free to contact us via the contact form on our Contact page. We’re happy to help you personally.
