At Moo Software, we understand how essential fast and reliable support is in the dairy commodities and ingredients trade. That’s why we’ve elevated our service with Zendesk and an AI-powered chatbot—giving you quicker help, better answers, and a smoother support experience.
Zendesk not only streamlines your user experience, but also empowers our support team with the right tools. With intelligent integrations, we can:
• Respond faster with instantly available relevant information
• Provide better guidance using direct links to helpful articles
• Escalate complex questions efficiently to the right specialist
We’re also introducing a new AI chatbot inside Moo Software. It provides:
• Instant answers to common questions—such as uploading signatures, fixing Excel report errors, or updating letterheads
• Time-saving automation for both users and our support team
• 24/7 assistance, available even outside office hours
Prefer to chat with a person? Our live chat operators are available on weekdays from 09:00 to 17:00.
You’ll find the chat feature at the bottom right of your Moo Software dashboard.
With Zendesk, we’ve also added a customer portal that makes support even more accessible. Here you can:
• Submit issues and check the status of your requests
• Communicate directly with our support team
• View community discussions and insights in the Contributions section
• Follow specific topics or tickets to stay updated
You can access the customer portal via the account menu in Moo Software. A short how-to video is included below this post.
Zendesk also enables new innovations, including Voice AI—allowing callers to reach the right person immediately, without endless menus. This also provides our team with direct context so we can help faster and more effectively.
We’ll keep you updated as these features roll out.
We’re confident that the combination of Zendesk, the AI chatbot, and the customer portal will create a significantly improved support experience.
If you have any questions, feel free to reach out at support@moosoftware.com or via the chat inside the Moo Software environment.
Experience the new support tools today!
