Your guide to a smooth setup and quick familiarity with our ERP system
A successful ERP implementation starts with a clear plan and the right guidance. That’s why every Moo Software onboarding and implementation is led by an experienced project manager who supports you throughout the entire onboarding process.
After you become a customer, we start with a structured intake using a comprehensive questionnaire. Together, we define your workflows, data requirements, and priorities. Based on this input, we set up your Moo environment within a maximum of two business days.
Your project manager coordinates the entire process and acts as your single point of contact, working closely with developers and support engineers to ensure a smooth and controlled implementation.
From the very beginning, the focus is on clarity, predictability, and alignment with your daily trading operations.
Your onboarding follows a clear implementation framework, defined upfront in a detailed plan of action that is agreed upon during the quotation stage. This plan covers data migration, required deliverables, reporting needs, and project milestones.
The implementation typically includes:
While these phases provide structure, we remain flexible where needed. Our project manager actively monitors progress, manages expectations, and ensures the software fits your way of working — not the other way around.
A smooth go-live is just the beginning. During onboarding, your team gains access to Moo’s extensive Knowledge Base, including step-by-step guides, FAQs, and training videos. This allows users to quickly familiarize themselves with key functionalities, system settings, and daily workflows.
Training is tailored to different roles within your organization, such as traders, logistics, and finance. After go-live, support remains available via phone, email, and live chat. Based on your feedback and evolving needs, Moo Software continues to grow with your business.
Our onboarding approach is designed to deliver lasting value — ensuring your ERP system supports your operations today and adapts to tomorrow.
Onboarding includes system configuration, data migration, training, testing, and go-live support. An experienced project manager guides the entire process and coordinates all involved teams.
During onboarding, we jointly determine which data is migrated, such as customers, products, contracts, and stock positions. Data is validated and tested before go-live to ensure accuracy and continuity.
Your team is involved at key moments, such as defining workflows, testing, and training. This ensures the system aligns with daily operations while keeping the workload manageable.
Go-live is planned together based on test results and readiness. Final checks and milestones are reviewed in advance, reducing risks and ensuring a stable start.
