Privacy Statement

1. Introduction

At Software Moo, a product of Qbil Software B.V., we respect your privacy and are committed to protecting your personal data. We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This Privacy Statement explains what personal data we collect, why we collect it, how we use it, how we protect it, and what rights you have.

This Privacy Statement applies to visitors of the Moo Software website, prospects, customers, and users of the Moo Software platform.

2. Who We Are

Software Moo es un producto de Qbil Software B.V.

Qbil Software B.V.
Landjuweel 16-4
3905 PG Veenendaal
Países Bajos

Email: [email protected] 

If you have any questions about this Privacy Statement or the processing of your personal data, please contact us using the details above.

3. What Personal Data Do We Collect?

Depending on how you interact with us, we collect the following categories of personal data.

Website enquiries

When you contact us through our website, we collect:

• Nombre
• Nombre de la empresa
• Correo electrónico
• Telephone number

Demo requests

If you request a demonstration of Moo Software, we collect:

• Nombre
• Nombre de la empresa
• Correo electrónico
• Telephone number

Following your request, we may ask you to complete a questionnaire to better understand your organisation and business processes. This may include information such as:

• Organisation size
• Estimated number of users
• Current ERP or trading software
• Business activities
• Functional requirements

This information is used solely to prepare and tailor your software demonstration.

Customers and software users

When you become a customer or user of Moo Software, we may process:

• User account information
• Business contact details
• Support requests
• Licence and subscription information
• Communication regarding our products and services

As the provider of Moo Software, Qbil Software B.V. may also process personal data stored by customers within the software. In these situations, Qbil Software B.V. acts solely as a Data Processor on behalf of the customer.

For more information, please refer to our Data Processing Addendum (DPA).

4. Why Do We Process Personal Data?

We process personal data to:

• respond to enquiries and requests;
• provide demonstrations of Moo Software;
• deliver and support our software services;
• manage customer relationships;
• provide technical support;
• send service-related communications;
• send newsletters, product updates and webinar invitations to existing customers;
• improve our products, services and website;
• comply with legal obligations.

5. Legal Basis for Processing

Depending on the purpose, we process personal data based on one or more of the following legal grounds:

• Performance of a contract;
• Compliance with legal obligations;
• Legitimate interests;
• Consent, where required.

6. Newsletters and Marketing Communications

We may send newsletters, product updates and invitations to webinars to existing customers regarding Moo Software and related services.

Recipients can unsubscribe at any time by using the unsubscribe link included in every email or by contacting us directly.

Marketing communications are managed using HubSpot.

7. Sharing Personal Data

We only share personal data where necessary to operate our business and deliver our services.

This may include carefully selected third-party service providers supporting areas such as:

• cloud infrastructure;
• customer relationship management;
• customer support;
• website hosting;
• website analytics;
• email communications.

All service providers are contractually required to implement appropriate technical and organisational measures to protect personal data.

An up-to-date list of our authorised Subprocesadores is available on our Sub-processors page at our Qbil Software website 

8. International Data Transfers

Some of our service providers may be established outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, Qbil Software B.V. ensures that appropriate safeguards are in place in accordance with applicable data protection laws, including where applicable:

• Standard Contractual Clauses (SCCs);
• European Commission Adequacy Decisions;
• Other legally recognised transfer mechanisms.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected or as required by applicable laws and regulations.

Retention periods may vary depending on the type of personal data and our legal obligations.

10. Cookies and Website Analytics

Our website uses cookies and similar technologies.
Cookie preferences are managed through Cookiebot, allowing visitors to accept, reject or modify their preferences at any time.

With your consent, we may use:

• Google Analytics;
• Google Ads.

These services help us understand website usage, measure the effectiveness of our online campaigns and improve our website and services.

11. How We Protect Your Personal Data

Qbil Software B.V. implements appropriate technical and organisational measures to protect personal data against loss, unauthorised access and unlawful processing.

Our information security and privacy management programme is based on internationally recognised standards, including:

• ISO/IEC 27001 – Information Security Management;
• ISO/IEC 27701 – Privacy Information Management;
• NIS2 compliance framework.

These standards help ensure that personal data is processed securely and responsibly.

For more information about our approach to information security and privacy, please visit our Security & Privacy page.

12. Your Rights

Under the GDPR, you have the right to:

• access your personal data;
• correct inaccurate personal data;
• request deletion of your personal data;
• restrict the processing of your personal data;
• object to the processing of your personal data;
• request data portability;
• withdraw your consent where processing is based on consent.

If you wish to exercise any of these rights, please contact us using the contact details above.

You also have the right to lodge a complaint with your local supervisory authority.

13. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in legislation, our services or our processing activities.

The latest version will always be available on this website.

This Privacy Statement applies specifically to the website and services of Moo Software. Information relating to the information security programme and authorised Sub-processors of Qbil Software B.V. can be found on the Qbil Software website.

Last reviewed: July, 2026