Support
For all your user and help questions, as well as remote assistance, we are available to you daily via support chat in Moo, email and phone.
Chat
Do you have a short question? Then you can easily ask it via the chat function in Moo Software. If your support question is more extensive, we kindly ask you to submit your request via email.
Email ticketing system
Send your support request to support@moosoftware.com. Please include any screenshots for clarification.
When you send an e-mail, a ticket is automatically created in our ticket system. You will immediately receive a link to your ticket, which allows you to:
- View the status of your support request
- Be able to answer questions directly
- Supplements can be made
Based on your request, we may decide to contact you by phone, so be sure to include your phone number.
Phone
For urgent support questions, please contact one of our support staff by phone. Please note that we will almost always ask you to send us an e-mail as well, so that your support question is registered and you can be helped faster.
By default, we offer phone support in English. Upon request, we can see if a staff member is available to assist you in your own language. You will then be called back. We have employees who speak English, Dutch, German, Spanish and Turkish.
Knowledge base
Within our software, you have access to an extensive knowledge base. Here you will find detailed documentation, step-by-step manuals and frequently asked questions for immediate answers to all your questions. In addition, training videos are available, providing visual and practical guidance for a deeper understanding of the software functionalities.
Remote Assistance
Sometimes a support question can be quite complex, and to help you as effectively as possible, we may ask you to watch your screen with us.
This screen sharing functionality allows us to better diagnose and understand what specific problem is occurring. This allows us to provide a faster and more targeted solution.
To use Remote Assistance, we will ask you to click on the "Remote Assistance" button. This can be found in the right menu of our software.
- The TeamViewerQS_ folder appears in the lower left corner of your screen.
- Open this folder.
- You will be asked: Do you want to allow this app to make changes to your device?
- Click on 'YES'
- You will see a pop-up with our logo.
- Our support engineer can now watch with you
Custom requests
With Moo Software, we offer a complete ERP solution that enables the most effective trading of dairy commodities. Our specialization is in Dairy Commodity Trade, and that is where our focus is.
Our software is modular, and we strive to create customer-specific configurations and settings at the outset for a seamless fit to your needs. Nevertheless, we understand that some users have very specific and unique requirements that are not supported by default.
We are open to customizations and are as flexible as our software. However, we accept customization requests only when we can reasonably assume that multiple customers will be interested in it, making it a valuable addition to our software.
If you have a custom request or would like to know more about this opportunity, please do not hesitate to contact us. You can submit you request via support or contact our Sales department. They are ready to inform you about our customization process and associated costs.
